FOODINGRIDIENTS GROUP (hereinafter referred to as: FIG) is a trade brand created by LIBRA POLAND limited liability company, FLAVOURS FACTORY limited liability company, INTERFIBER limited liability company and LAUTA Carrageenans.
Whenever reference is made to FIG in this document, it should be understood as each of the entities making up FIG.
FIG is committed to protecting the privacy of its customers. Please take time to read this content for details on the data we collect, how we use it, and your rights. LIBRA POLAND limited liability company, FLAVOURS FACTORY limited liability company, INTERFIBER limited liability company and LAUTA Carrageenans
("FIG" or "we") is responsible for the processing of personal data collected through the FIG website and any related applications (the "site").
What do we use the collected personal data for?
Depending on how you use our website, your interaction with us, and the consent you have given us, the purposes for which we use your personal information include:
- Order processing and online account management.
- Managing and responding to any questions or complaints you may have with our customer service department.
- Website personalisation to display the content that interests you the most based on your account information, purchase history, and pages viewed.
- Improving and maintaining the website and monitoring its use.
- For market research purposes, we may, for example, contact you to obtain feedback on our products.
- Sending marketing messages and showing targeted advertisements where we have your consent or are authorized to do so.
- For safety reasons
- Compliance with our legal and statutory obligations.
When processing personal data, we use the following legal basis resulting from the General Data Protection Regulation (GDPR)
- Since this processing is necessary to conclude a contract or take pre-contractual measures (for example, when you have made a purchase, we use your personal data to process your payment and order).
- Because we have obtained your consent (e.g. when you contact us with an inquiry or add optional information to your account profile, or if you consent to receiving marketing communications from us).
- Because it is in our legitimate interest to maintain and promote our services. We always try our best to get to know our customers in order to offer them the best products and optimal customer experience. We use the information to personalise the website in order to make it more interesting and to present relevant products and offers.
What personal data do we collect?
In particular, we collect and process first and last name, address, e-mail address, password, telephone number, IP address, login data and data of pages viewed, order history, preferences and interests, viewed products, delivery events, complaints.
The compulsory or voluntary nature of the data is marked with an asterisk when it is collected. Some data is collected automatically as a result of activities on the website.
We also measure attendance, e.g. the number of pages viewed, the number of visits to the website, as well as the activity of visitors to the website and their return frequency.
We collect information that you provide to us, in particular when:
- you create a customer account "My Account"
- you place an order on the website
- you browse the site and view the products
- you contact our Customer Service Department
- you write an opinion
The data collected on the website is intended solely for the use of FIG. FIG absolutely does not share or sell personal information.
Marketing and Customer Acquisition
Rules used in FIG
FIG communicates with customers and, depending on marketing preferences, we may use personal information to send you marketing messages by email, telephone or letter. Some of these messages may be personalised depending on previous site browsing or purchase made, and other information that are held by FIG.
FIG is committed to strictly adhering to the applicable rules for each search channel.
When creating an account on the website, we ask the user to express consent to receive newsletters and information from FIG.
An exception to this rule is that you may, however, be solicited without first giving your consent to FIG because you are already a FIG customer and we offer products or services related to your previous purchases to solicit the customer.
If you no longer wish to receive messages (or wish to return to them), you may change your preferences at any time by contacting us (details below), clicking the "Unsubscribe" link in the email, or updating your account settings. If you unsubscribe from a marketing subscription, please note that we may contact you from time to time to send you service messages (for example, order or delivery confirmation, or information about your rights).
Marketing on other websites
The site's advertisments can also be viewed on other websites, including social networks. These ads can be personalized using cookies (which track internet activity, which allows us to show advertisments to customers who have visited our site). When you see an advertisement on social networks, it may be because we use this social network to serve advertisements for our clients or users that match the demographic profile of our clients. In some cases, this may involve sharing an email address with this social network. If you no longer want to see personalized ads, you can change your cookie and privacy settings in your browser and on third-party websites.
Who do we share this personal data with?
We provide clients' personal data to third parties in the following cases:
- Our suppliers and service providers working with us, for example payment institutions and delivery companies.
- To our professional and legal advisors.
- Third parties involved in the prevention and detection of fraud.
- To law enforcement or other government authorities, for example to report fraud or in response to a reasoned request.
Your personal data is therefore for the sole use of FIG to ensure the proper functioning of our services. Under no circumstances do we rent or sell your personal data to third parties.
Collection and storage
We use the services of suppliers from all over the world. Therefore, personal data may be processed in countries outside of Europe, including countries where you may be protected with fewer rights to your data than under local law. If we transfer personal data outside the European Economic Area, we will ensure, in accordance with the requirements of applicable law, appropriate protection of the right to privacy through appropriate safeguards, in particular standard EU contractual clauses. Please contact us for more information on these guarantees.
We will retain your personal information for as long as needed for the purposes set out above, and this period will vary depending on your interaction with us. For example, once you have made a purchase from us, we will keep a record of your purchases for as long as is necessary for billing, taxes and warranties. We may also keep correspondence documentation (for example, in the event of a product complaint) for as long as necessary to protect us against legal claims. If we no longer need to store the data, we will delete it. Please note that when unsubscribing from our marketing communications (newsletters), we keep your e-mail address to ensure that we do not send you future marketing communications.
This site provides data encryption when you leave the site. This process involves converting information or data into a code to prevent unauthorized access. Encryption methods such as SSL are used to protect customer data while moving to and from this site over a secure communication channel.
Although we make every effort to ensure the protection of personal data on our site, we cannot guarantee the security and integrity of the information that has been sent to our site.
The user has certain rights in relation to personal data, including the right to access, transfer, correct and delete them.
The user also has the right to object to the use of personal data for specific purposes, in particular for sending marketing information.
FIG will act in accordance with all requests for the exercise of user rights in accordance with applicable law. However, please note that there are a number of limitations to these rights and that in some cases we are unable to respond to your request. To make an inquiry regarding your personal data, or if you have any questions or concerns regarding your personal data, please contact us using the details below. The user also has the right to contact the local data protection supervisory authority.
If you have any questions about any point of our personal data protection policy, please contact us at the address below:
LIBRA POLAND Sp. z o.o.
Marsa 56 St.
04 - 242 Warsaw
Tel +48 22 812 90 90
FLAVOURS FACTORY Sp. z o.o.
Lipka Jasna 1 St.
INTERFIBER Sp. z o.o.
Lipka Wołomińska 15 St.
05 - 205 Klembów
Tel +48 22 648 25 09
No.7, West Shuangfu road, Tangshan, Jiangning, Nanjing, China
When you visit our FIG site, cookies are placed on your computer, mobile phone or tablet ("computer").
WHAT IS A COOKIE?
A cookie is a small text file that is placed on the user's computer when visiting a website or displaying an advertisement. Their purpose, in particular, is to collect information related to the visited websites and to send you personalised services.
Cookies are managed by the web browser on the user's computer. These cookies do not contain viruses.
WHO SENT COOKIES?
FIG COOKIE files:
These are cookies placed by FIG on the user's computer for the purpose of browsing our website, optimizing and customizing our website services.
THIRD PARTY COOKIES:
These are cookies placed by third parties (e.g. advertising agencies or partners) to identify the user's interests through the products viewed or purchased on our website and to personalize the advertising offer addressed to the user on our website or off our website. They are saved while browsing our website.
As part of advertising cooperation, we may transfer user data regarding purchases and viewed products on our website to partners acting on our behalf. We make sure that partner companies consent to the processing of information collected on the website only for the purposes of FIG and in accordance with applicable law and the General Data Protection Regulation (GDPR), which entered into force on May 25, 2018, and we undertake to implement appropriate measures to safeguard and protect data confidentiality.
DIFFERENT TYPES OF COOKIES
Our website uses different types of cookies with different functions. Some of them are necessary for the use of our website.
STRICTLY NECESSARY COOKIES
These cookies enable the main functions of our website (e.g. shopping cart use or account access) to be used. Without these cookies, you will not be able to use our website as usual. These are cookies placed by FIG that only relate to the operation of our website.
These cookies collect information about how visitors use our website, for example which pages they visit most often, and whether they receive error messages from websites. These cookies do not collect information that personally identifies you. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how our website works. By using our website, you consent to the storage of these types of cookies on your computer.
These cookies enable our website to save the choices you have made (including your username, language or region where you are located) and to provide enhanced and more personalized features. They may also be used to provide services requested by the user, such as watching a video or sharing a product on social networks. By using our website, you consent to the storage of these types of cookies on your computer.
DIRECTION AND ADVERTISING COOKIES
These cookies are used for advertising purposes to better customise the content to your interests and situation. They are also used to limit the number of times you see an advertisement while measuring the effectiveness of the advertising campaign. They are stored with our consent by advertising networks or affiliates. These cookies know that a user has visited a website and that this information is shared with other organizations, including advertisers. By using our website, you consent to the storage of these types of cookies on your computer.
SOCIAL COOKIES AND PLUGINS (SOCIAL BUTTONS)
These social cookies are designed to allow users to share pages and content via external social networks. They also enable targeted advertising on social networks.
There are also social plugins or buttons on our website.
WHAT IS THE POINT OF DISPLAYING PROMOTIONAL OFFERS AND ADVERTISING ADAPTED TO THE PAGES ON THE INTERNET BY THE USER?
Our goal is to present you with the most relevant offers and advertisements. For this purpose, the cookie technology enables the display in real time of the content that best suits the interests of the user, about which information was obtained as a result of the last browsing of one or more websites.
When a user visits a website, the interest in the content displayed on the user's computer often determines the advertising inventory of that website. This is why FIG, as an advertiser, wants its offers and advertisements to be displayed to Internet users who may potentially be interested in them.
CAUTION IF YOU ARE USING THE COMPUTER WITH OTHER PEOPLE.
If a computer is used by several people and the same computer has several browsers, we cannot completely guarantee that the services and advertising intended for the computer user are appropriate for the personal use and not the use of another user on that computer.